Returns & Exchanges

At Lilac St., we want you to love your lashes, which is why we offer a 30-day window for returns or exchanges on all unopened and unused products. If you are not completely satisfied with your purchase, our team is here to ensure your beauty routine remains effortless.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the unused items in their original packaging to ensure they are protected during transit and include your packing slip.

• 3.
  Attach Shipping Label

  Download and print the prepaid shipping label provided by our portal and securely affix it to the outside of your package.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, your refund or store credit will be processed within 5-7 business days.